Risk and Performance Management

  • Are making progress towards our goals?
  • Do we need to make changes to our team?

Classifying security work for performance

  1. Articulate a problem
  2. Suggest a budget
  3. Propose a solution
  1. Write code to a specification.
  2. Follow a runbook for a procedure.
  3. Fulfill a delivery contract of goods from point a to point b.

Reasonably making progress with OKRs

  • An expert should not require substantial supervision in making their objectives.
  • An expert should not be constantly fluctuating Key Results with conveniently available pseudo-justifications they couldn’t foresee.
  • An expert should demonstrate that their knowledge is still developing from one performance cycle to the next.

Organizational Feedback

When a measure becomes a target, it ceases to be a good measure.

  • Knowledge workers are paid to provide risk measurements.
  • Knowledge workers also measure the risks they mitigate.
  • Performance management can corrupt risk measurement.

Conclusions

  1. Risk based knowledge work resists simple performance measurement.
  2. Knowledge workers are trusted to measure and manage themselves.
  3. OKRs and peer reviews are crucial for evaluating a knowledge worker.
  4. Objective measurement is efficient, but risk is a subjective concern.
  5. Overly quantitative management becomes subjected to Goodhart’s Law.

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Writing about risk, security, and startups.

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Ryan McGeehan

Ryan McGeehan

Writing about risk, security, and startups.

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